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"The question increasingly arises in today’s media: can publishing be saved? No. It cannot and should not. There are plenty of non-profit publishers that exist to create and distribute the un-economic content. For-profit publishing should not be saved — it should figure out new business models, ones that offer services that both readers and writers want and are happy to pay for. We cannot wait for a deus ex machina to descend. (In other words, neither MySpace, nor Twitter, nor price-fixing, nor some new piracy-inducing extension of copyright law will save publishing — we simply need to start doing business better.)"I would be rather interested in hearing you all think about this as I am looking more and more to engage with our customers on an individual level.